We’re pleased to say that, once again, we’ve been selected as finalists for major contact centre awards.
The Contact Centre Network Awards recognise the outstanding achievements of service organisations and individuals in Northern Ireland, where many of our teamÂ are based.
Our selection as a finalist in the People Engagement Award category recognises the range of work we do to engage and support our remote teams.
The UK Contact Centre Forum Awards acknowledge best practice amongst the UK’s 6000+ contact centres â€” rewarding innovation, team-working, employee engagement, the delivery of superb Customer Experience and more.
Our unique homeworking operation has made the finals in three categories:
â€¢ Outsourcing partnership of the year â€” for our work with DPD
â€¢ Employee engagement strategy of the year
â€¢ Home agent operation of the year
The Gala Awards Ceremony for CCN takes place onÂ 17th October at the Crowne Plaza Belfast. Awards for the UKCCF will be presented on October 25th atÂ MK Dons Football Club.