Homeworking best practice and benchmarking workshops support UK business

 

We regularly run one day best practice and benchmarking homeworking workshopsto support UK businesses that want to benefit from homeworking for voice as well as digital customer service.

The workshops are designed to help optimise existing homeworking operations or successfully implement new ones. Led by our senior homeworking experts, they cover:

  • How to benchmark a current approach and future homeworking plans
  • Best practices for everything from recruitment to IT and scheduling
  • The many benefits that contact centre homeworking has brought for businesses in all industries

We’re passionate about homeworking and — as specialists working with companies in all sectors from financial services to utilities and retail for over 15 years — have a lot of experience to share.

The workshops are open to both public as well as private sector organisations, and we’ve had great feedback from leading UK contact centres including Nationwide, Sky, M&S, HMRC and Budget Insurance. 

If you’d like to come along to the next event, take a look at the workshops page where you’ll find out more about the date, location and what’s covered.

Hello Legal and General — Sensée continues to grow with UK’s top life assurance provider

This month we’re delighted to say hello to well-known financial services brand Legal and General.

Legal and General are a top 20 global asset manager and the UK’s largest provider of individual life assurance products.

Founded in 1836, they’ve grown into one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets.

They aim to be economically and socially useful — improving the lives of their customers, building a better society for the long term and creating value for shareholders.

Their business is divided into six segments, which are focussed on delivering protection, retirement, solutions, savings and investment management for our customers.

Right now, we’re providing outsource customer service help for several different lines of business. And, as homeworking is now part of their customer service strategy, they’re looking to expand its use across more parts of their organisation over the coming years.

We’re looking forward to creating more work from home jobs to meet their needs soon.