Contact centre award recognises Sensée’s investment in people

CCNNI Award Pic

Annamarie, Northern Ireland Sourcing Manager, with the CCNNI People Engagement award
Annamarie, Northern Ireland Sourcing Manager, with the CCNNI People Engagement award

Last week at the Contact Centre Network Northern Ireland awards in Belfast we picked up the People Engagement prize.

We came out as winners in a category with many of the UK’s leading contact centres including BT, Ulster Bank, Power NI and Capita.

The award was presented to Sensée because of our work, across many parts of our business, to put people at our heart:

  • Pay — providing the Real Living Wage
  • Recruitment — starting by engaging with people who are considering a career with us
  • Training — making everyone feel at home from day one
  • Operational Management — engaging our colleagues every hour they are working
  • Community — engagement outside of work
  • Initiatives — such as our initiative to support mental health week

The judges also recognised the impact our people engagement strategy has had on our business — reducing sickness as well as improving retention and performance.

Many thanks to everyone throughout Sensée who has made winning this award possible.

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