Sensée announces 200 new UK work-at-home contact centre jobs

Sensée is recruiting immediately for 200 new work-from-home roles.  

The vacancies are for permanent, salaried Customer Contact Advisors to work for new and existing clients. Work hours range from 20 to 40 hours a week. Start dates are immediate.

Sensée is welcoming applications from people of all backgrounds, levels of experience, gender and age with all interviewing conducted remotely. Contact centre experience is preferred but not essential. Customer service and other job-specific remote training is provided.  

“We are excited to announce these new job vacancies as the demand for customer service homeworkers continues to rise” said Paul Whymark, COO of Sensée. “The roles enable employees to work flexible hours so that they can enjoy the work-life balance benefits that work-from-home can offer with no commuting.”  

Candidates can apply today for the new roles at www.sensee.co.uk

Sensée named Small/Medium Outsourced Contact Centre of the Year at the 2020 Contact Centre Network Northern Ireland Awards

Sensée was named Outsourced Contact Centre of the Year in the small/medium sized centre category at the 2020 Contact Centre Network Northern Ireland (CCNNI) Awards last Thursday.  

The Sensée Northern Ireland (NI) Homeworking Team is made up of 100 Customer Service Advisers, Trainers, Team Leaders, Managers and Quality Analysts and manages customer contacts for leading brands such as Bupa and Allianz Partners as well as for several Government departments.

The annual CCNNI Awards is a celebration of contact centre excellence for businesses operating in the region. Other winners at the Awards included BNP Paribas PF, Danske Bank, Santander and Ulster Bank. 

As the UK Homeworking specialists, Sensée also sponsored and helped judge the Best Homeworking Programme Award which recognised the transformational changes made by businesses in NI during 2020 in response to the COVID19 pandemic. Congratulations to Santander and Firstsource Solutions as joint winners in this category. 

“Well done to CCNNI for putting on a fantastic evening in very testing times” said Rob Smale, Chief Customer Officer at SensĂ©e. “The event was fitting recognition for the tremendous work of contact centre professionals in Northern Ireland over the last few months, continuing to put the customer at the heart of everything that they do.  We are very proud of the hard work and dedication of the SensĂ©e Homeworking team and delighted that their achievements have been recognised with this Award.”

CCNNI Awards 1

Pic: Annamarie Quinn, NI Sourcing Manager, Sensée

Sensée Puts the Fizz into Virtual Events

Looking to say thank you to the people who have supported your business through the tough last few months?

Last night, Sensée, the work-from-home contact centre specialists, teamed up with Bubbledogs to meet its clients, partners and friends online for a novel Grower Champagne Tasting virtual event.

Ran entirely virtually via Zoom, the event featured an educational session on Grower Champagne from TV sommelier and presenter Sandia Chang, a fun champagne quiz, and the opportunity to sample two amazing grower champagnes. Guests also received a hot dog home kit so they could create Bubbledogs’ most-loved hot dogs from the comfort of their own kitchens.

“Conducting business effectively in a virtual world has been a learning experience for everyone” said Mark Walton, CEO of Sensée. “It calls for a virtual approach to everything that you do, and that includes how you recognise the value of those that are the vital to the success of your business. We felt that the event was a big hit. Sandia and the Bubbledogs team were very professional and entertaining, and it was a great way to say a big thank you to clients and others that we work most closely with.”

Sensée announces 1000 new UK work-at-home contact centre jobs

Sensée is creating 500 new permanent and 500 new temporary positions to meet the growing demand from its clients for work-at-home staff.

The vacancies are for Customer Contact Advisors, Team Managers and back office staff to work for new and existing clients – including Bupa and Hastings Direct – as well as for a number of Government departments. Start dates are immediate.

Sensée is welcoming applications from people of all backgrounds, levels of experience, gender and age. Contact centre experience is preferred but not essential. Customer service and other job-specific training is provided.  

“We urgently need new home workers to help our clients support their customers through the current crisis” said Mark Walton, CEO of Sensée. “Over the coming months, homeworking will have a crucial role to play in ensuring business continuity for private sector firms, as well as the effective management of citizen and business enquiries within the public sector.” 

Candidates can apply today for the new roles at www.sensee.co.uk

Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home

Homeworking specialist Sensée has launched CloudWorks™, a homeworking solution that gives organisations all the tools necessary to operate a home-based contact centre operation.

CloudWorks provides technology tools to assist with the remote management, training and co-ordination of staff working from home. It also provides communication and collaboration tools to keep remote workers supported and engaged, as well as the safeguards to ensure the most rigorous Infosec compliance. CloudWorks has ISO27001 accreditation and achieved PCI-DSS and GDPR compliance.

The solution, believed to be the only one of its kind, can be deployed remotely and will bring peace-of-mind to organisations for a fraction of the cost of other standard disaster recovery solutions requiring a secondary passive site.

CloudWorks can be deployed in as little as two weeks – even for large Enterprise deployments. Pricing is calculated on a per agent per month basis.

“The demands of contact centre operations means that a complete 360 degree solution is required that provides full visibility, control, engagement, and of course information security.”

“Homeworking is very much at the forefront of business minds due to the current global Coronavirus crisis” said Steve Mosser, Group CEO of Sensée “with organisations looking for practical solutions that ensure business can continue. For middle management, that may be as simple as ensuring all staff have a reliable computer and phone to work from home. For contact centre operations, doing so with scalability and cost-efficiency is lot more complex. The demands of contact centre operations means that a complete 360 degree solution is required that provides full visibility, control, engagement, and of course information security. CloudWorks delivers all of the above, and more, in a single easily scalable turnkey solution.”

A Complete Homeworking Ecosystem

CloudWorks is composed of four key technologies:

ASSETS™: A homeworker selection and on-boarding tool that enables employees to apply for homeworking, validate that their home office is compliant, and confirm their technology meets specifications.

LIVEDESK™: A Virtual Workplace for collaborating and communicating with homeworkers so that they are engaged and on the business pulse.

SAFEOS™: Sensée’s security framework that locks down the homeworkers’ (self-provided) computer workstation and regulates secure access to business mission-critical applications.

TEAMTONIC®: A sophisticated Scheduling and Tracking tool, tailor-made for the distributed workforce world (with support for multichannel working, split shifts, bid-swaps, real time SMS alerts etc.).

The CloudWorks ecosystem supports the entire Employee Lifecycle – from recruitment and on-boarding to scheduling, training and management – and is fully compliant with UK Employment Law.

Further information about our Disaster Recovery, Business Continuity and Peak Management services can be found here.