Contact Centre Homeworking During Lockdown: An Industry in Transition (Video)

 

 

2020 has been a year like no other for UK contact centres.

In this video we explore:

  • The challenges the industry has faced in getting homeworking up and running
  • How those challenges have been addressed and overcome, and
  • How organisations are increasingly embracing homeworking as a new and positive long term business strategy.

 

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