My Homeworking Story (Episode 3): Living the Dream

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Fiona was brought up on a small island in the Outer Hebrides and, for most of her life, has yearned for the day she could return to her birthplace, or a similarly remote location.

But work always got in the way. Fiona has had a long and fulfilling career working in the voluntary sector and undertaking community development work (including managing a Citizens Advice Bureau and running a Carers Centre) but this was mainly living in and around large cities in Scotland.

Five years ago, however, she figured it was time for a change. Partly this was because she had a medical condition that made traveling difficult but also because she wanted to do something at home.

Fiona says she found Sensée by accident. Soon after joining, however, she knew she’d made the right choice.

Fiona started working on the Argos account, moved to Aviva and then Photobox, before joining the Bupa team. This is when she really found her niche. “It’s challenging” she admits “but I’m a problem solver by nature and able to use my listening and counselling skills to good effect. I also find it the most rewarding account I’ve worked on at Sensée because you can really make a difference when dealing with matters of health and well being. It makes what you do feel very real.”

In 2020, Fiona upped stick and moved from Galashiels (near the English border) with her partner and five cats to a remote area at the very top of Sutherland. “We’re on a single track road, and the nearest house is 500 yards away” she explains. “The nearest big city is Inverness and that’s 150-200 miles away. But none of that makes any difference when it comes to doing my job effectively. We even have remarkably good broadband for such a remote location.”

“I can earn a living and be where I want to be. Plus, Sensée is probably the best place I have ever worked in terms of people engagement. Despite the fact that we all work remotely, you always feel part of the work community and never isolated. The training we receive is excellent too. I really am living the dream.”

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