Steve Mosser, founder and CEO of SensĂ©e, explainsÂ the advantages of deploying home workers forÂ Professional Outsourcing Magazine. These include savings on bricks and mortar but more particularly an uplift of productivity and plummeting carbon footprint. Read more
Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.
How can you tell? Steve Mosser explains for Fresh Business Thinking.
Steve Mosser, CEO of SensĂ©e, tells Fresh Business Thinking how Homeworking 2.0 hasÂ managed to overcome the homeworking â€ślack of trustâ€ť through changes to business culture and help from technology.Â The result is that many British businesses are now making homeworking a reality for many of their customer services staff…http://www.freshbusinessthinking.com/welcome-to-homeworking-2-0/
Since launching in 2004, SensĂ©e has embraced homeworking on an unprecedented scale for the customer service sector. Find out why the companyÂ has Scotland in its sights….
CIPD investigates how workplace innovators have torn up the rule book and used analytics to generate profound insights. But will their bold ideas make a long-term difference?Â
Find out what UK companies are doing and how HRG is benefiting from SensĂ©e’sÂ homeworking services…
Is the journey from part-time homeworking for the privileged few to full-time home-based working for everyone finally complete? Steve Mosser, CEO of Sensee tells us why he thinks it is.
The future of work, it would seem, is virtual. Technology has made it possible for workers to avoid the long commute and work comfortably at home. But transitioning from a delivery center model to an at-home contact center operation is not all smooth sailing.
Steve Mosser, CEO of Sensee, which provides both homeworkers and the technology to enable at-home agents for large consumer facing businesses such as retailers, financial service and other consumer-facing brands, said that the next generation homeworking (Homeworking 2.0) is now being used by some of the largest and most successful businesses. Read more
Get work done – virtually.
This article was published in The Times & Raconteur on 4 August 2015
â€śWeâ€™re a virtual outsourcerÂ â€“ we do what a traditional outsourcerÂ would do. In other words, whereas anÂ outsourcer would send someone to aÂ clientâ€™s premises to work in, for example,Â the clientâ€™s IT department, SensĂ©eÂ does the same for call centres withoutÂ moving any bodies around.Â What weâ€™ve had to do is to virtualiseÂ recruitment, training and remote management. The entire employeeÂ life cycle is developed remotely.â€ť
Read the full article:Â The Times 040815
Steve Mosser, CEO of SensĂ©e explains how the barriers to mass homeworking areÂ being knocked down by technology advances that are de-risking HR compliance and processes.