Fresh Business Thinking on Homeworking

 

fbt-new-logoSteve Mosser, CEO of SensĂ©e, tells Fresh Business Thinking how Homeworking 2.0 has managed to overcome the homeworking “lack of trust” through changes to business culture and help from technology.  The result is that many British businesses are now making homeworking a reality for many of their customer services staff…http://www.freshbusinessthinking.com/welcome-to-homeworking-2-0/

Making sense of homeworking: the Sensée approach to servicing the UK’s leading brands

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Since launching in 2004, SensĂ©e has embraced homeworking on an unprecedented scale for the customer service sector. Find out why the company has Scotland in its sights….

Breaking down barriers to homeworking

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Over the past five years, the typical corporate barriers to homeworking have been slowly knocked down by new technologies and cultural changes. Adiona magazine interviews Steve Mosser, CEO of SensĂ©e, to find out how…

Six HR data ideas that really deliver

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CIPD investigates how workplace innovators have torn up the rule book and used analytics to generate profound insights. But will their bold ideas make a long-term difference? 

Find out what UK companies are doing and how HRG is benefiting from SensĂ©e’s homeworking services…

Everything you need to know about homeworking 2.0

 

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Is the journey from part-time homeworking for the privileged few to full-time home-based working for everyone finally complete? Steve Mosser, CEO of Sensee tells us why he thinks it is.

Making the Transition To At-Home Contact Center Agents

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The future of work, it would seem, is virtual. Technology has made it possible for workers to avoid the long commute and work comfortably at home. But transitioning from a delivery center model to an at-home contact center operation is not all smooth sailing.

Steve Mosser, CEO of Sensee, which provides both homeworkers and the technology to enable at-home agents for large consumer facing businesses such as retailers, financial service and other consumer-facing brands, said that the next generation homeworking (Homeworking 2.0) is now being used by some of the largest and most successful businesses. Read more

 

Interview of Steve Mosser in the Times & Raconteur, 4 August 2015

Get work done – virtually.

This article was published in The Times & Raconteur on 4 August 2015

“We’re a virtual outsourcer – we do what a traditional outsourcer would do. In other words, whereas an outsourcer would send someone to a client’s premises to work in, for example, the client’s IT department, Sensée does the same for call centres without moving any bodies around. What we’ve had to do is to virtualise recruitment, training and remote management. The entire employee life cycle is developed remotely.”

Read the full article: The Times 040815

Next generation homeworking

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Next generation homeworking is now being used by some of the largest and most successful businesses. And this uptake is being driven by our ability to de-risk homeworking from the typical issues normally associated with homeworking by systemising and virtualising the employee lifecycle. Steve Mosser’s article for HR List explains more.

Why homeworking is delivering high levels of customer satisfaction

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The general public’s perception of a homeworker is someone who works from their kitchen table or sofa and sends a few emails in between feeding small children and running domestic chores.

The reality is exactly the opposite: homeworkers are focused professionals who work from a dedicated work space in their homes, making their work highly efficient, effective and accountable to the business. The results and benefits are so formidable, and the homeworking solutions now so advanced, that many of the UK’s biggest brands are entrusting thousands of homeworkers with their brands. Find out more: