Sensée Scoops Three Winners Trophies at 2020 European Contact Centre and Customer Service Awards

ECCCSA Awards

Work-from-home specialist Sensée was recognised with three winners trophies at the 2020 European Contact Centre and Customer Service Awards’ (ECCCSA). The Virtual Awards evening took place on Tuesday 16th March 2021.

Silver winner for Most Effective Homeworking Programme, Sensée was also named bronze winner for Outsourced Contact Centre of the Year and for Best Outsourcing Partnership (small) with Bupa.

Sensée has a homeworking team of over 1200 Customer Service Advisors, Trainers, Team Leaders, Managers and support personnel and manages customer contacts for leading brands such as Bupa, ageas and Allianz Partners as well as for several Government departments.

The European Contact Centre and Customer Service Awards (ECCCSAs) recognises organisations across Europe that are leading the way in delivering exceptional service to customers.

With entries from 26 countries – competing across 36 categories – the ECCCSAs celebrated its biggest ever awards evening during its 20th edition with over 2000 people attending the Virtual Awards Evening from 30 different countries. The awards were hosted by Sally Gunnell, OBE.

ECCCSA 2020 winners included Allianz Direct, EA, Hitachi, Home Group, HSBC, NHS Business Authority, Shell Energy, Telefonica, Very Group, Vitality and Virgin Experience Days.

“We’re absolutely thrilled to pick up three trophies at such a prestigious event as the ECCCSAs” said Mark Walton, CEO, Sensée. “Our teams have put in a tremendous effort throughout lockdown and this is fabulous recognition for their efforts.”

“Winning an ECCCSA is something Sensée can be very proud of. They have been through a vigorous judging process, meeting highly experienced judges that can recognise ‘the best’ from our industry. Congratulations!” Ann-Marie Stagg, Chair of the Judges, ECCCSA.


ECCCSA20 Homeworking Sensee - Silver

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