Why homeworkers deliver the best customer service

 

Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.

How can you tell? Steve Mosser explains for Fresh Business Thinking.

 

Fresh Business Thinking on Homeworking

 

fbt-new-logoSteve Mosser, CEO of SensĂ©e, tells Fresh Business Thinking how Homeworking 2.0 has managed to overcome the homeworking “lack of trust” through changes to business culture and help from technology.  The result is that many British businesses are now making homeworking a reality for many of their customer services staff…http://www.freshbusinessthinking.com/welcome-to-homeworking-2-0/