The advantages of homeworking

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Steve Mosser, founder and CEO of Sensée, explains the advantages of deploying home workers for Professional Outsourcing Magazine. These include savings on bricks and mortar but more particularly an uplift of productivity and plummeting carbon footprint. Read more

Why homeworkers deliver the best customer service

 

Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.

How can you tell? Steve Mosser explains for Fresh Business Thinking.

 

Fresh Business Thinking on Homeworking

 

fbt-new-logoSteve Mosser, CEO of SensĂ©e, tells Fresh Business Thinking how Homeworking 2.0 has managed to overcome the homeworking “lack of trust” through changes to business culture and help from technology.  The result is that many British businesses are now making homeworking a reality for many of their customer services staff…http://www.freshbusinessthinking.com/welcome-to-homeworking-2-0/

Making sense of homeworking: the Sensée approach to servicing the UK’s leading brands

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Since launching in 2004, SensĂ©e has embraced homeworking on an unprecedented scale for the customer service sector. Find out why the company has Scotland in its sights….

Six HR data ideas that really deliver

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CIPD investigates how workplace innovators have torn up the rule book and used analytics to generate profound insights. But will their bold ideas make a long-term difference? 

Find out what UK companies are doing and how HRG is benefiting from SensĂ©e’s homeworking services…

Everything you need to know about homeworking 2.0

 

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Is the journey from part-time homeworking for the privileged few to full-time home-based working for everyone finally complete? Steve Mosser, CEO of Sensee tells us why he thinks it is.

Interview of Steve Mosser in the Times & Raconteur, 4 August 2015

Get work done – virtually.

This article was published in The Times & Raconteur on 4 August 2015

“We’re a virtual outsourcer – we do what a traditional outsourcer would do. In other words, whereas an outsourcer would send someone to a client’s premises to work in, for example, the client’s IT department, Sensée does the same for call centres without moving any bodies around. What we’ve had to do is to virtualise recruitment, training and remote management. The entire employee life cycle is developed remotely.”

Read the full article: The Times 040815

Why homeworking is delivering high levels of customer satisfaction

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The general public’s perception of a homeworker is someone who works from their kitchen table or sofa and sends a few emails in between feeding small children and running domestic chores.

The reality is exactly the opposite: homeworkers are focused professionals who work from a dedicated work space in their homes, making their work highly efficient, effective and accountable to the business. The results and benefits are so formidable, and the homeworking solutions now so advanced, that many of the UK’s biggest brands are entrusting thousands of homeworkers with their brands. Find out more: