Why homeworkers deliver the best customer service

 

Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.

How can you tell? Steve Mosser explains for Fresh Business Thinking.

 

Interview of Steve Mosser in the Times & Raconteur, 4 August 2015

Get work done – virtually.

This article was published in The Times & Raconteur on 4 August 2015

“We’re a virtual outsourcer – we do what a traditional outsourcer would do. In other words, whereas an outsourcer would send someone to a client’s premises to work in, for example, the client’s IT department, Sensée does the same for call centres without moving any bodies around. What we’ve had to do is to virtualise recruitment, training and remote management. The entire employee life cycle is developed remotely.”

Read the full article: The Times 040815