Hastings Direct tackle flexibility and difficult working hours with Sensée homeworking

Over the last few months we’ve been working closely with Hastings Direct, helping them to set up a new outsource customer services homeworking operation.

They’re one of the UK’s fastest growing general insurance providers — offering a range of competitive and straightforward products and services including car, bike, van as well as home insurance. They also provide additional insurance services such as breakdown cover and family legal protection.

Hastings has a proud 20-year history. Since selling their first policy in 1997, they’ve been committed to their colleagues, customers, company as well as communities. They also regularly support charity and educational causes in their local communities of Bexhill-on-Sea and Leicester.

A major UK financial services provider, they have over 2.7million live customer policies and 3,300 colleagues.

Our Hastings Direct homeworking team of 120 service and sales advisors cover all operational hours. This includes the challenging times of early mornings, evenings and weekends as well as volatile peaks during the day.

We’re thrilled to be helping them tackle these key customer service challenges. And, supporting their multi-award business that has achieved Defaqto 5-star ratings for home and car insurance over the last 4 years.