We regularly run one day best practice and benchmarking homeworking workshopsto support UK businesses that want to benefit from homeworking for voice as well as digital customer service.
The workshops are designed to help optimise existing homeworking operations or successfully implement new ones. Led by our senior homeworking experts,Â they cover:
- How to benchmark a current approach and future homeworking plans
- Best practices for everything from recruitment to IT and scheduling
- The many benefits that contact centre homeworking has brought for businesses in all industries
Weâ€™re passionate about homeworkingÂ and â€” as specialists working with companies in all sectors from financial services to utilities and retail for over 15 years â€”Â have a lot of experience to share.
The workshops are open to both public as well as private sector organisations, and we’ve hadÂ great feedback from leading UK contact centres including Nationwide, Sky, M&S, HMRC and Budget Insurance.Â
If you’d like to come along to the next event, take a look at the workshops page where you’ll find out more about the date, location and what’s covered.