Sensée announces 200 new UK work-at-home contact centre jobs

Sensée is recruiting immediately for 200 new work-from-home roles.  

The vacancies are for permanent, salaried Customer Contact Advisors to work for new and existing clients. Work hours range from 20 to 40 hours a week. Start dates are immediate.

Sensée is welcoming applications from people of all backgrounds, levels of experience, gender and age with all interviewing conducted remotely. Contact centre experience is preferred but not essential. Customer service and other job-specific remote training is provided.  

“We are excited to announce these new job vacancies as the demand for customer service homeworkers continues to rise” said Paul Whymark, COO of Sensée. “The roles enable employees to work flexible hours so that they can enjoy the work-life balance benefits that work-from-home can offer with no commuting.”  

Candidates can apply today for the new roles at www.sensee.co.uk

Sensée named Small/Medium Outsourced Contact Centre of the Year at the 2020 Contact Centre Network Northern Ireland Awards

Sensée was named Outsourced Contact Centre of the Year in the small/medium sized centre category at the 2020 Contact Centre Network Northern Ireland (CCNNI) Awards last Thursday.  

The Sensée Northern Ireland (NI) Homeworking Team is made up of 100 Customer Service Advisers, Trainers, Team Leaders, Managers and Quality Analysts and manages customer contacts for leading brands such as Bupa and Allianz Partners as well as for several Government departments.

The annual CCNNI Awards is a celebration of contact centre excellence for businesses operating in the region. Other winners at the Awards included BNP Paribas PF, Danske Bank, Santander and Ulster Bank. 

As the UK Homeworking specialists, Sensée also sponsored and helped judge the Best Homeworking Programme Award which recognised the transformational changes made by businesses in NI during 2020 in response to the COVID19 pandemic. Congratulations to Santander and Firstsource Solutions as joint winners in this category. 

“Well done to CCNNI for putting on a fantastic evening in very testing times” said Rob Smale, Chief Customer Officer at Sensée. “The event was fitting recognition for the tremendous work of contact centre professionals in Northern Ireland over the last few months, continuing to put the customer at the heart of everything that they do.  We are very proud of the hard work and dedication of the Sensée Homeworking team and delighted that their achievements have been recognised with this Award.”

CCNNI Awards 1

Pic: Annamarie Quinn, NI Sourcing Manager, Sensée

Sensée teams up with Bubbledogs for a Festive party with a twist

Sensée has teamed up with champagne and hot dog specialist Bubbledogs to hold a Festive virtual party for its clients and friends.

The event, run virtually via Zoom, featured an educational session on Grower Champagne from TV sommelier and presenter Sandia Chang, a  champagne quiz, and the opportunity to sample two amazing grower champagnes.

Guests also received a hot dog home kit so they could create Bubbledogs’ most-loved hot dogs from the comfort of their own kitchens – plus a pair of Jollies Socks, with a second pair sent to a local shelter for the homeless.

“In 2020, organisations have had to quickly learn how to conduct business in a virtual world and, as we enter the Festive season, that challenge extends to how to organise an engaging office party” said Paul Whymark, COO of Sensée. “A big thank you to Sandia and the Bubbledogs team for making our evening so special, and to our clients and friends for their support in 2020.”

Looking for ideas on how to make your virtual office Christmas party fun?  Check out our video below

 

 

 

Contact Centre Homeworking During Lockdown: An Industry in Transition (Video)

 

 

2020 has been a year like no other for UK contact centres.

In this video we explore:

  • The challenges the industry has faced in getting homeworking up and running
  • How those challenges have been addressed and overcome, and
  • How organisations are increasingly embracing homeworking as a new and positive long term business strategy.

 

Simply Having a Wonderful Virtual Christmas Time (Video)

Busy Planning for the Virtual Office Christmas Party?

Here’s some ideas for fun party activities, plus some thoughts on how to make your home office feel more festive.

With best wishes from all at Sensée for a wonderful festive season 2020.

We hope your office party is a cracker!

Go to the video