Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality

Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide.

The partnership is part of a broader Sensée programme to reduce the company’s carbon footprint and become the first 100% work-from-home business to achieve certification for carbon neutrality. Sensée, established 17 years ago and with no physical contact centres, already has an estimated 90% lower carbon footprint than a typical office-based contact centre.

The Sens̩e Forest will contain nearly 3000 trees, each gifted to permanent Sens̩e employees over the next three years Рwith each person able to select their own tree species, in the territory of their choice, using the Treedom web platform. Initially, these choices will include Tephrosia, Grevillea, Coffee and Cacao trees with the territories available including Madagascar, Kenya, Tanzania and Ecuador. Each tree will have an online page and be geolocated and photographed, with regular updates posted in an online Tree Diary for tree owners to follow the progress of the project.

The Treedom tree planting scheme is the latest in a line of initiatives designed to reduce Sensée’s overall carbon footprint and encourage energy efficiency, recycling and other eco-friendly activities amongst its homeworker population.

“Over the last 18 months, many workers have re-evaluated their relationship with the workplace and come to appreciate the many benefits of homeworking” said Andy Rosser, Transformation and Innovation Director at Sensée. “Eliminating the time and cost associated with the daily commute is one of the top benefits that work-from-home brings…. plus it brings a major benefit for the environment too in terms of reducing greenhouse gas emissions.”

“Sensée is committed to environmental and social sustainability and this latest initiative, The Sensée Forest, is our way of saying a big thank you to our colleagues within the Sensée Family, and doing something good for the planet together. We are proud to support an initiative that’s delivering genuine environmental and social benefits, and enables our colleagues to become part of that journey.”

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Ageas and Sensée named Outsourced Contact Centre of the Year at 2021 Northern Awards

Massive congratulations to the Ageas-Sensée team who were named Contact Centre of the Year (Outsourced) at Thursday night’s Northern Contact Centre Awards.

The Northern Awards winners were announced at a gala awards dinner at The Midland Hotel in Manchester, and organised/operated by Call North West.

Other winners included Atos, BT, Co-op, EE, IAG Loyalty, interactive investor, Reassured, Regenda Homes, Riverside Housing, RSA Motability and St John Ambulance.

(Online Workshop) Building Team Culture in a Hybrid Workspace

Date: Wednesday, October 20th, 2021
Time: 12.00 to 13.00pm

Chair: Jane Thomas, South West Contact Centre Forum and Call North West

In this online workshop, we’ll discuss how to build team culture in work-from-home (WFH) and hybrid environments. We’ll be discussing:

  • How to create a sense of togetherness within hybrid teams
  • The role of the Team Leader in creating team cohesion and spirit
  • Suggestions and tips on how to create social events to bring colleagues together (even when they live hundreds of miles apart)
  • How organisations can replicate the communications (advisor to manager, advisor to advisor, HR support etc.) that people have come to expect in the office, when they are working from home
  • How companies go about creating comms platforms that support teams on the same work mission (regardless of where they work)
  • How organisations can build a cohesive health and well being programme in a hybrid world.

Who should attend

This online workshop is targeted at Senior Directors and Managers who are currently reflecting and strategising on the current and future challenges for quality service delivery, as well as Team Leaders involved in the day-to-day management of home and hybrid working teams.

Jane Thomas will be joined by Sensée experts – Simon Hunter (CCO); Sarah Cocks (Head of Learning & Development); and Sarah Benkalai (Team Leader).

To register for the event, please go to https://bit.ly/3uSh4w6