(Podcast) Get out of Wrap – What’s next for home and hybrid working ?

What are the dynamics that will affect where hybrid goes from both the people & the business side?

Where are organisations on their homeworking journeys and what models and technologies are the most popular?

In episode 132 of the popular Get out of Wrap podcast, Martin Teasdale chats with Sensée’s Steve Mosser.

The podcast is now available on all podcast platforms, the Get Out of Wrap website and YouTube.

Sensée achieves Disability Confident Level 2 Employer standard

Sensée is extremely proud to have achieved the Disability Confident Level 2 Employer standard.

Sensée, a specialist in work-from-home and hybrid working, is committed to promoting equality, diversity and inclusivity in the workplace, and developing an environment where all employees are treated with respect and understanding. Around 20% of current Sensée employees live with a Disability.

The Disability Confident standard was created to help organisations attract, recruit and retain people with disabilities and ensure that people with disabilities have all the opportunities available to fulfil their potential.

“With our UK-wide recruitment reach and remote employee-centric ecosystem, a key element of Sensée’s mission is to create accessible careers for people anywhere and sustainability for our planet and communities” said Brigitte Gratton, Sensée’s Chief People Officer.

“An important part of the way we drive positive outcomes is by promoting greater inclusivity and accessibility – and we are thrilled to reinforce our commitment to becoming a leading company for people with disabilities through this announcement.”

View our latest work-from-home vacancies

(Online Workshop): 6 Operational Changes You Should Make Today to Optimise Hybrid Working

Chair: Sandra Busby, Welsh Contact Centre Forum
Date: Nov 2nd 2022
Time: 10.00 to 11.30am

If you’re looking to optimise customer and employee experiences, then it’s probably time for a rethink: because the business processes, workflows and technology tools used to optimise your Bricks and Mortar (B&M) contact centres may no longer be fit-for-purpose in the hybrid world.

Hybrid working – where some people work-from-home and others from the office – is a very different world of work. And one that often requires a new approach to how you recruit, train, collaborate, communicate, manage, schedule and deliver compliance & security. Even down to how you profile and select ideal team members.

In this online workshop we suggest 6 changes to help optimise the way your business recruits, collaborates and manages its hybrid team members.

Sandra Busby will be joined by experts from home and hybrid workplace specialists Sens̩e РDan Philp, Sens̩e Service Delivery Director and Sarah Benkalai, Sens̩e Team Leader.

Register for the online workshop today

Sarah Benkalai named Team Leader of the Year at the 2022 SWCCF Awards

Sensée Team Leader Sarah Benkalai was named Team Leader of the Year af the 2022 South West Contact Centre Awards in a glittering Awards evening in Bristol last Friday.

Sarah received her prize from Made in Chelsea star James Laing.

At the event, the Sensée team for Ageas was also recognised as Highly Commended in the ‘Contact Centre of the Year – Outsourced’ category.

The Awards event was organised and operated by the South West Contact Centre Forum, an organisation that, through a series of events and initiatives, provides members with a support framework that delivers insight to share best practice, establish professional contacts, and collectively work together to promote and support the industry.

Simon Hunter, CCO, Sensée, commented, “This is fabulous news. We are delighted that Sarah and the Sensée Ageas team have both been recognised for their hard work and impressive achievements.”