How Sensée’s LiveDesk enhances communications for ageas’ work-at-home teams

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“LiveDesk has been a real eye opener for our teams in ageas especially as it’s so versatile and user friendly. They love it. It provides an instant overview of all the teams, who is working at any given time and which managers are there, ready to support our consultants.

“Controlling the system is really simple. It is easy to join a room so that IT, trainers, consultants and managers can get together. And it’s great for communication: for asking questions, training, quick de-briefs and collating information from live chats to highlight training gaps and areas that may need more focus.

“If Team Leaders or Managers need to deliver comms to the whole team they can go into breakout rooms with screen sharing capabilities and run Q&As. This is ideal for demonstrating new processes to the team and supporting those struggling with something. With consultants having quicker access to information, hold times are reduced and customers have a better experience.

“All our teams that have worked on LiveDesk have thought it is fantastic, it brings the team closer together and supports our purpose of making insurance easy.”

Andrew Edwards, ageas

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