My Story: Olamide

Where do you live? London

What’s your background? I previously worked in another contact centre homeworking company where I was self-employed.  I have a degree in architecture.  

Why did you join Sensée? When I had my first child in 2012 I was forced to give up my job as it wasn’t possible to be absent for over 30 days as a self-employed contractor.  I was attracted to Sensée when I learnt that it was a fully-employed role that supported new mums and provided the flexible hours that would enable me to work around my childcare duties.

What’s your role at Sensée? I joined Sensée in 2012 as a HomeAgent on the Rank account.  Shortly afterwards I became pregnant with my second child.  After returning to work I moved to the Photobox account as a Deputy Team Leader, and now work across two L&G teams (15 HomeAgents) in the same role.  I’ve been fortunate during my time with the company to assist in many different areas. This has included helping out the Recruitment Team and more recently delivering Retentions Upskill Training on behalf of L&G.   

What do you feel about working for Sensée? I love the work, the variety of my role and especially the way it allows me to work around my childcare duties.  Typically I start at 9am after dropping off my kids (now aged 6 and 8) and work till 3pm.  I then work later after settling them down after school.  We have lots of people in the company in a similar position to myself – single dads, working mums, others who are carers for relatives who require doctor and hospital appointments – and we’re all appreciative of the situations of others.  It’s not uncommon for people to fill in for others using our ‘skill swap’ facilities when they can’t make a shift because of an unexpected event.  We may all work remotely but team members have so much connection simply via typing.  I think I’m an example of living the Sensée dream… I have been given the opportunity to do things I never expected to do in my career.

My story: Owen

Where do you live? West Sussex

What’s your background?  I left University in 2017 with a Retail Marketing degree.  After a spell in sales, I joined Sensée in 2018.

Why did you join Sensée? There was lots of pressure in my sales role, lots of commuting and I didn’t feel much job satisfaction.  I wanted more freedom, less formal hours and I was attracted to the Sensée virtual model.

What’s your role at Sensée?  I joined the company as an Agent for a parcel delivery client.  After 9 months I was promoted to Team Leader and, in 2018, moved to a Team Leader position with SSE, managing a team of 14 agents.  I support them in real time within the Sensée LiveDesk environment as well as by one-to-one communications via email and phone.  I also manage IT issues on behalf of the team, conduct weekly and fortnightly performance reviews, hold weekly client meetings, and send out daily stats to agents and other managers.

What do you feel about working for Sensée? I love working with my team, trying to create a great team spirit and sense of community with fun, competitions and camaraderie.  I want my team to enjoy the benefits of homeworking and not miss out because they are not in a physical office. I’m also ambitious and see lots of opportunity to progress within the company.