Where do you live? Berkshire
Whatâs your background? Before joining SensÃ©e I worked in Catering and Hospitality. I am a mother to two girls.
Why did you join SensÃ©e? I was looking for a full-time career role that would be both challenging and rewarding and, critically, allow me to work from home so I could spend more time with my children.
Whatâs your role at SensÃ©e? In 2010, I successfully applied for a role at SensÃ©e as a customer service agent. I took well to the role, became a top performer, and within weeks was promoted to Team Leader. Since then, Iâve never looked back. I progressed to an Account Manager (serving Rank Interactive and Photobox) and am now a Service Delivery Manager overseeing the Allianz and L&G accounts and disaster recovery.
What do you feel about working for SensÃ©e? Working from home not only gives me the ï¬exibility to ï¬t work around my parental responsibilities but also a fulï¬lling career. I work with a great team of people and although we work apart, weâre always in contact whether that be over IM, the SensÃ©e LiveDesk or phoning each other when weâre on breaks. The ï¬exibility to choose my own shifts is also key. I love the peace and quiet of homeworking and honestly donât miss anything about the ofï¬ceâ¦ except maybe the coffee breaks!
âKathryn oozes commitment and a hunger for being great at all she does. In turn, the team respect and look up to her. She does this so effortlessly whilst being a mum of 2 – I think thatâs amazing!â
Ravinda Chana, Customer Support Manager, Photobox
Where do you live? London
Whatâs your background? I previously worked in another contact centre homeworking company where I was self-employed.Â I have a degree in architecture. Â
Why did you join SensÃ©e? When I had my first child in 2012 I was forced to give up my job as it wasnât possible to be absent for over 30 days as a self-employed contractor.Â I was attracted to SensÃ©e when I learnt that it was a fully-employed role that supported new mums and provided the flexible hours that would enable me to work around my childcare duties.
Whatâs your role at SensÃ©e? I joined SensÃ©e in 2012 as a HomeAgent on the Rank account.Â Shortly afterwards I became pregnant with my second child.Â After returning to work I moved to the Photobox account as a Deputy Team Leader, and now work across two L&G teams (15 HomeAgents) in the same role.Â Iâve been fortunate during my time with the company to assist in many different areas. This has included helping out the Recruitment Team and more recently delivering Retentions Upskill Training on behalf of L&G.Â Â
What do you feel about working for SensÃ©e? I love the work, the variety of my role and especially the way it allows me to work around my childcare duties.Â Typically I start at 9am after dropping off my kids (now aged 6 and 8) and work till 3pm.Â I then work later after settling them down after school.Â We have lots of people in the company in a similar position to myself – single dads, working mums, others who are carers for relatives who require doctor and hospital appointments – and weâre all appreciative of the situations of others.Â Itâs not uncommon for people to fill in for others using our âskill swapâ facilities when they canât make a shift because of an unexpected event.Â We may all work remotely but team members have so much connection simply via typing.Â I think Iâm an example of living the SensÃ©e dream… I have been given the opportunity to do things I never expected to do in my career.
Where do you live? West Sussex
Whatâs your background?Â I left University in 2017 with a Retail Marketing degree.Â After a spell in sales, I joined SensÃ©e in 2018.
Why did you join SensÃ©e? There was lots of pressure in my sales role, lots of commuting and I didnât feel much job satisfaction.Â I wanted more freedom, less formal hours and I was attracted to the SensÃ©e virtual model.
Whatâs your role at SensÃ©e?Â I joined the company as an Agent for a parcel delivery client.Â After 9 months I was promoted to Team Leader and, in 2018, moved to a Team Leader position with SSE, managing a team of 14 agents.Â I support them in real time within the SensÃ©e LiveDesk environment as well as by one-to-one communications via email and phone.Â I also manage IT issues on behalf of the team, conduct weekly and fortnightly performance reviews, hold weekly client meetings, and send out daily stats to agents and other managers.
What do you feel about working for SensÃ©e? I love working with my team, trying to create a great team spirit and sense of community with fun, competitions and camaraderie.Â I want my team to enjoy the benefits of homeworking and not miss out because they are not in a physical office. Iâm also ambitious and see lots of opportunity to progress within the company.