After serving an apprenticeship as a software engineer and then working in the catering trade, making his way up to head chef, Sean decided on a change of career.
âI wanted to retrain and gain a professional qualification but thatâs difficult when youâre working full time and commuting two hours a dayâ explains Sean.
After successfully applying for a role at SensĂ©e in July 19, he has been working with the Allianz Partners team while at the same time studying part time at the Open University for a law degree.
âFlexibility is a huge factor in why working from home is ideal for me. I can log off for the day and be straight into my studies without wasting any time.
Working for SensĂ©e has also helped me massively with my study discipline and I use the same rules that I follow for work towards my studying (set hours for studying, phone in the other room, nobody in my office – and no distractions!).
For 9 years Linda worked as a software architect in the telecoms industry designing and building call centres. The job involved a lengthy daily commute to work.Â
However in 2014 Linda was diagnosed with Ehlers Danlos Syndrome, a condition that affects the bodyâs collagen, creating joint issues and causing ligaments to tear easily.Â Commuting to work became emotionally difficult as well as painful and exhausting. Â
A change of lifestyle was required and Linda decided to move to the countryside.Â However this made the commute even trickier.Â With the country bus service quite unreliable, she turned to cycling but that just added to her stress – worrying all the time about what the weather would be like the next day.
Things improved for Linda when her employer have her the opportunity to work from home. Unfortunately though she was made redundant and started to become really worried about finding another role that would allow her to homework.
In March 2019, Linda came across SensĂ©e and applied for a work from home role on the Bupa account.Â When she heard her application was successful, she felt a weight removed from her shoulders. âNot having to stress about commuting has massively helped my physical and mental healthâ she explains. âand the support Iâve received from my Team Leader and colleagues has been outstanding. Iâve not felt pressured in any way and have never met two companies that are so good, and so understanding, when it comes to mental health.â
âFlexibility is key to why it works for me.Â While I work for 30 hours a week I canât work more than 4 hours at a time because of my joints aching.Â So Iâll typically work from 9 till 1, then have a break and work from 2.30 – 4.30.Â If I canât make a planned schedule then thereâs nearly always a colleague that can step in who is happy to do a shift swap.Â In the future Iâd like to move on to do some virtual floor walking duties and longer term to possibly get back into training, and maybe a Deputy Team Leader role.Â Itâs fantastic that such opportunities exist in a homeworking role.â
In October 2019, Jade saw an advert on an online recruitment site for customer advisers to work on the SensĂ©e Bupa account and successfully applied. She has never looked back.
In her previous job working in the call centre of a large telecoms company, she struggled with a culture she found intimidating and distracting.Â âIt was like working in a school playgroundâ she says âand it started to affect my mental healthâ.
Things have been very different since joining SensĂ©e though.Â âThereâs no gossip culture and Iâm more relaxed, meaning Iâm more enthusiastic, focused and helpful. I love virtual floorwalking and helping out colleagues. Working for SensĂ©e has also afforded me the time to study part time for a Psychology with Counselling degree while holding down a full down a full time job.Â I work 35 hours Monday to Saturday but try and dedicate Tuesdays to studying.Â Working for SensĂ©e has been a saving grace!â
Where do you live? Berkshire
Whatâs your background? Before joining SensĂ©e I worked in Catering and Hospitality. I am a mother to two girls.
Why did you join SensĂ©e? I was looking for a full-time career role that would be both challenging and rewarding and, critically, allow me to work from home so I could spend more time with my children.
Whatâs your role at SensĂ©e? In 2010, I successfully applied for a role at SensĂ©e as a customer service agent. I took well to the role, became a top performer, and within weeks was promoted to Team Leader. Since then, Iâve never looked back. I progressed to an Account Manager (serving Rank Interactive and Photobox) and am now a Service Delivery Manager overseeing the Allianz and L&G accounts and disaster recovery.
What do you feel about working for SensĂ©e? Working from home not only gives me the ïŹexibility to ïŹt work around my parental responsibilities but also a fulïŹlling career. I work with a great team of people and although we work apart, weâre always in contact whether that be over IM, the SensĂ©e LiveDesk or phoning each other when weâre on breaks. The ïŹexibility to choose my own shifts is also key. I love the peace and quiet of homeworking and honestly donât miss anything about the ofïŹceâŠ except maybe the coffee breaks!
âKathryn oozes commitment and a hunger for being great at all she does. In turn, the team respect and look up to her. She does this so effortlessly whilst being a mum of 2 – I think thatâs amazing!â
Ravinda Chana, Customer Support Manager, Photobox
Where do you live? London
Whatâs your background? I previously worked in another contact centre homeworking company where I was self-employed.Â I have a degree in architecture. Â
Why did you join SensĂ©e? When I had my first child in 2012 I was forced to give up my job as it wasnât possible to be absent for over 30 days as a self-employed contractor.Â I was attracted to SensĂ©e when I learnt that it was a fully-employed role that supported new mums and provided the flexible hours that would enable me to work around my childcare duties.
Whatâs your role at SensĂ©e? I joined SensĂ©e in 2012 as a HomeAgent on the Rank account.Â Shortly afterwards I became pregnant with my second child.Â After returning to work I moved to the Photobox account as a Deputy Team Leader, and now work across two L&G teams (15 HomeAgents) in the same role.Â Iâve been fortunate during my time with the company to assist in many different areas. This has included helping out the Recruitment Team and more recently delivering Retentions Upskill Training on behalf of L&G.Â Â
What do you feel about working for SensĂ©e? I love the work, the variety of my role and especially the way it allows me to work around my childcare duties.Â Typically I start at 9am after dropping off my kids (now aged 6 and 8) and work till 3pm.Â I then work later after settling them down after school.Â We have lots of people in the company in a similar position to myself – single dads, working mums, others who are carers for relatives who require doctor and hospital appointments – and weâre all appreciative of the situations of others.Â Itâs not uncommon for people to fill in for others using our âskill swapâ facilities when they canât make a shift because of an unexpected event.Â We may all work remotely but team members have so much connection simply via typing.Â I think Iâm an example of living the SensĂ©e dream… I have been given the opportunity to do things I never expected to do in my career.
Where do you live? West Sussex
Whatâs your background?Â I left University in 2017 with a Retail Marketing degree.Â After a spell in sales, I joined SensĂ©e in 2018.
Why did you join SensĂ©e? There was lots of pressure in my sales role, lots of commuting and I didnât feel much job satisfaction.Â I wanted more freedom, less formal hours and I was attracted to the SensĂ©e virtual model.
Whatâs your role at SensĂ©e?Â I joined the company as an Agent for a parcel delivery client.Â After 9 months I was promoted to Team Leader and, in 2018, moved to a Team Leader position with SSE, managing a team of 14 agents.Â I support them in real time within the SensĂ©e LiveDesk environment as well as by one-to-one communications via email and phone.Â I also manage IT issues on behalf of the team, conduct weekly and fortnightly performance reviews, hold weekly client meetings, and send out daily stats to agents and other managers.
What do you feel about working for SensĂ©e? I love working with my team, trying to create a great team spirit and sense of community with fun, competitions and camaraderie.Â I want my team to enjoy the benefits of homeworking and not miss out because they are not in a physical office. Iâm also ambitious and see lots of opportunity to progress within the company.