TUESDAY OCT 10TH,Â 12 – 1PM
HOSTED BY MARK HILLARY, CX & TECHNOLOGY WRITER AND HOST OF CX FILES
In March 2020, organisations moved to work-from-home (WFH) due to the Covid outbreak. Three and a half years later – and having experienced both WFH and latterly hybrid home/office working, some businesses are proposing the bold move to return 100% to the office.
Itâ€™s an emotional and charged topic. Some industry leaders argue that continuing with WFH/hybrid will sound the death knell for their businesses; others argue that the world of work has changed forever and that WFH/hybrid is an inevitable part of that future.
Who is right?
In this webinar, youâ€™ll hear from experienced contact centre practitioners whoâ€™ll dissect the evidence and debate whether thereâ€™s a strong business case for 100% back-to-the-office from…
…… an employee perspective
…… a productivity perspective
…… a cultural perspective
…… an environmental perspective
Industry analyst and author of â€˜WFH – Securing The Future For Your Organisationâ€™ Mark Hillary will be asking the questions. Heâ€™ll be joined by Dan Philp, Service Delivery Director of SensÃ©e, and Stephen Loynd, Founder & Principal at TrendzOwl.
We hope you can join us. Click here to register
(WEBINAR) HYBRID AND HOME WORKING – A PRACTICAL GUIDE FOR TEAM LEADERS
THURSDAY MAR 2ND, 12 – 1PM
Chair: Jane Thomas, South West Contact Centre Forum and Call North West
Think you understand what it takes to be a great Team Leader (TL)? Well think again… because the switch to home & hybrid working is starting to bring about major changes in the way organisations view the role.
- In an office setting, TLs must be managers, supervisors, motivators and enforcers (!) â€“ as well as providers of practical support (especially when it comes to problem solving, knowledge and delivering emotional support)
- In a work-from-home setting, all those qualities still apply. But, in addition, TLs have an even more important role to play in employee engagement, communication, health and well-being support, and building team culture (WHEREVER people work
Join our webinar, speak to experts, and share your experiences of what it takes to be a great WFH and hybrid working Team Leader. Jane Thomas will be joined by specialists from SensÃ©e.
Register your webinar place
THURSDAY JAN 12TH, 12 – 13.00PM
Chair: Jane Thomas, South West Contact Centre Forum
With the Government recently rubber-stamping proposals to give employees a greater say in selecting their own work arrangements, the Flexible Working Bill is set to make its way onto the statute books.
So what will the proposed Flexible Working Act mean for you?
In this webinar weâ€™ll look at the legal and practical implications of the proposed new law, as well as other important considerations when building an effective hybrid workforce.
â€¢ What will organisations need to consider when reviewing a flexible work request?
â€¢ What different flavours of â€˜flexible workingâ€™ are there?
â€¢ Important homeworker health and safety considerations
â€¢ Looking after the well-being of remote workers
â€¢ Building a strong cultural identity amongst home and hybrid workers
â€¢ Managing hybrid teams
Jane Thomas will be joined by specialists from home and hybrid workplace company SensÃ©e and employment lawyers Kilgannon & Partners LLP.
Register for the webinar
Chair: Sandra Busby, Welsh Contact Centre Forum
Date: June 8th 2022
Time: 10.00 to 11.30am
Many people criticising work-from-home (WFH) are missing the point. No experienced WFH practitioner will ever tell you that it works for everyone.
However it does work brilliantly for some people and the key for organisations going forward will be to identify those people for whom it does work, and then to devise/implement the recruitment, management, scheduling, security, training and other strategies required to make those people engaged and productive.
This online workshop will focus on the business case for WFH and how to create an effective WFH/hybrid model.
Sandra Busby will be joined by experts from home and hybrid workplaceÂ specialists SensÃ©e – Paul Whymark, Chief Operations Officer andÂ Homeworking Team Leader, Sarah Benkalai.
During the session, we will ask:
- How do you get people in your organisation to recognise the value of WFH and hybrid working?
- How can organisations measure the effectiveness of WFH and hybrid versus bricks and mortar?
- Should WFH be a right or a reward?
- What strategic and tactical plans will best ensure everyone is on theÂ same work mission?
- What should go into your homeworking strategy?
- Who should be involved in its preparation?
- Understanding the homeworkersâ€™ journey: Why do people choose to WFH?
- What behaviours/characteristics are associated with the best homeworkers?
- How do you go about recruiting this profile of person?
Register for the online workshop
Contact Centre Network NorthernÂ Ireland (CCNNI) webinar in partnership with SensÃ©e Â
Wednesday 4 May 2022 | 12:00-13:00 | Microsoft Teams
In this essential webinar, we’ll discuss how to build team spirit and performance as well as look after the health and wellbeing of your homeworking teams, including:
- What are the most popular hybrid working models today?
- What are the challenges of virtual recruitment… is there an ideal profile of a candidate for a WFH setting?
- Can you have homeworking without flexible working? Is the ability to (at least partially) choose your own work hours fundamental to the appeal of homeworking?
- What are the different ways a Team Leader can encourage their team to engage socially?
- What leadership techniques and activities will help glue together homeworking and hybrid communities?
- Tips for looking after the health and well being of remote workers
- What communication methods can you use in a virtual workplace (e.g. for process changes, account engagement or general updates) and how do you follow-up to ensure comms have landed?
- How do you manage performance within remote teams?
What considerations should be made when providing feedback virtually?
This online workshop is targeted at Directors and Managers responsible for contact centre operations, as well as Team Leaders involved in the day-to-day management of home and hybrid working teams.
CCNNIÂ will be joined by experts from SensÃ©e, the work-from-home and hybrid workplace specialists: Simon Hunter (Chief Commercial Office), Kirsty McCarrick (Service Delivery Manager) and Tracey Pinkerton (Team Leader).
For more information, and to register for the webinar, contactÂ email@example.com
For information on the event and to register as a delegate, pleaseÂ go to the event website
Wednesday 23rd February 2022, 12:00 – 1.00pm
Has your organisation got its head around the long term implications of work-from-home… especially from a health and safety, compliance and HR perspective?
- What does an ‘acceptable’ office space look like?
- What obligations do you have as an employer when it comes to Health and Safety in the home office?
- Does your organisation have ‘rules’ or ‘best practice suggestions’ with regards taking breaks, suitable office furniture, lighting?
- Is granting the ability to work flexibly a choice or an obligation?
In this webinar we look at the policies and procedures that will enable you to make a success of long term homeworking – as well as your legal obligations.
The webinar will feature SensÃ©e HR Manager Gaynor Doran and Learning and Development Champion Sarah Cocks.
Delegates will also have the opportunity to ask and debate their most burning WFH process, compliance and HR issues in an extended open Q&A forum.
Register for the webinar