HR News: CEO commentary on Amazon’s homeworking announcement

In response to Amazon’s announcement that the company will hire up to 5,000 home-based customer service agents, CEO of Sensée, Steve Mosser, commented in HR News:

At Sensée, we welcome Amazon’s announcement. Although this is restricted to the US for the time being, the fact that Amazon is not only embracing homeworking but that the positions come with employee benefits, including sick and holiday pay, will hopefully encourage others to build on strong social foundations. This shows both courage and thought leadership, as it addresses the issues the gig-economy has brought into the job market where people are given no option other than to accept false self-employed with no guarantees of work, income and benefits.Read the article

The gig economy: Is it time to change the law?

Halfway through 2016, the term gig economy was thrown into the limelight. Although suggesting a new phenomenon had made an appearance, all that had really happened was that someone came up with a fancier name for freelance work, enhanced by the use of technology. It also prompted the question of whether we should change the law around it.

With fewer people working in traditional “jobs for life”, the gig economy got off to a flying start. However, now we’re further down the line it has transpired that many businesses are in fact using the gig economy to cut the costs of employing workers – and we should change the law to prevent it. Read more

Article published in RealBusiness.co.uk

Sensée in The Telegraph: Do you need an office?

Remote working isn’t just for small companies

At Sensee, a customer service provider, almost all 800 employees work from home. The company provides all the software, but staff must have their own desktop computer, phone, broadband connection and a secluded space to work. “It’s as much for the security of the employee as for the data of the client,” says Steve Mosser, founder and chief executive. “We don’t do things with laptops, as Wi-Fi networks aren’t secure – and we have a health and safety responsibility to the people we employ, which is limited to the vicinity of their work stations.” Read the article

Sensée strengthens leadership team with two appointments

Andrew Rosser and Steven Tongue join Sensée. Zoe Stewart promoted to Head of Human Resources.

“This is an exciting time for the company. Demand for our services, combined with intense competition, means we always need to be looking for new ways to improve our offering and give customers what they want – the most talented staff available,” said Steve Mosser, CEO of Sensée.

Read the article

Sensée strengthens leadership team

Sensée strengthens leadership team with new appointments and a promotion…

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Homeworking Hours

Research from homeworking outsourcer Sensée suggests home-based employees are choosing to work more hours than when they worked in traditional offices. Despite opting to work more hours daily, the research found that home workers are happier because they’re empowered to choose the hours they work so they can still attend to family responsibilities. Three quarters of current home-based employees (77 per cent) stated that working from home enables them to achieve more in their day, including caring for family members or friends, exercising more and further education. Time and money saved on commuting – along with more control over their day – were cited among the top three benefits of working from home. Read the article

Home workers happier, able to balance responsibilities

New research claims that home-based employees are choosing to work more hours than those who work in traditional offices. According to the study carried out by homeworking agency Sensée, despite opting to work more hours daily, home workers are generally happier because they’re empowered to choose the hours they work so they can still attend to family responsibilities. Three quarters of home workers (77 percent) stated that working from home enables them to achieve more, including caring for family members or friends and exercising more. Time and money saved on commuting – along with more control over their day – were cited among the top three benefits of working from home. Access the findings

Home workers happier despite working longer hours

Home-based workers are happier than their colleagues in the office, despite ending up working longer hours, according to new research.

Despite opting to work more hours daily, the research by home working outsourcer Sensée found that home workers are happier because they’re empowered to choose the hours they work so they can still attend to family responsibilities.

Three quarters of current home-based employees (77%) stated that working from home enables them to achieve more in their day, including caring for family members or friends, exercising more and further education. Read the article

Homeworkers are happier

New research has found that home-based employees are choosing to work more hours than when they worked in traditional offices, according to research carried out by Sensée.Despite opting to work more hours daily, the research found that home workers are happier because they’re empowered to choose the hours they work so they can still attend to family responsibilities. Read the coverage in contact centres.com

Sensée survey finds pets could be central to employee happiness

Sensée, a leading homeworking outsourcing provider, has revealed that more than two-thirds (67%) of UK workers experience feelings of guilt, followed closely by anxiety and unhappiness when leaving pets at home for long periods of time. Based on research involving both home-based and office workers, the survey also found read the full article