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Guest blog for WorkWise UK: Commuting; people, planet and profit

WW

In support of National Commute Week organised by WorkWise UK, Steve Mosser, CEO of Sensée, was invited to contribute an article on CSR aspects relating to Commuting.

On average, UK citizens spend an hour a day commuting to and from work. Over and above the actual time involved, there is also a significant number of other downsides: the high cost of public transport, escalating fuel costs, traffic jams, bad weather, packed commuter trains, personal risks related to late night commuting (visibility and safety), transport delays and cancellations, leaves on the line… I could go on.

You may have assumed that I don’t like commuting. And you’d be right – I don’t! But it’s not my dislike of commuting that that’s important or relevant during National Commute Week, it’s how companies can support Corporate Social Responsibility (CSR) goals by implementing flexible – and smarter – ways of working that also happen not to involve commuting. Read more

 

Home workers happier despite choosing to work more hours

Home workers happier despite choosing to work more hours

British home workers are also spending more time caring for family members

New research has found that home-based employees are choosing to work more hours than when they worked in traditional offices, according to research carried out by Sensée.

Despite opting to work more hours daily, the research found that home workers are happier because they’re empowered to choose the hours they work so they can still attend to family responsibilities. Three quarters of current home-based employees (77%) stated that working from home enables them to achieve more in their day, including caring for family members or friends, exercising more and further education.

Time and money saved on commuting – along with more control over their day – were cited among the top three benefits of working from home.

“Homeworking has progressed massively in the past five years. We’re at what we are calling the next generation of homeworking, or Homeworking 2.0. This is where all barriers associated with home working are removed, including the challenge of trust between an employer and employee. Critically, our ecosystem enables people to choose when they work, and employers have peace-of-mind that they are fully focused on work activities when they do,” explains Steve Mosser, CEO of Sensée.

“Although home working isn’t for everyone, it gives those that want to an opportunity to have more control over their day by being truly empowered to build their work hours around their life. As the UK’s biggest employer of home workers, many of our staff choose to convert the hours saved on commuting to work more. The great news is that they’re still overall happier and have a better work/life balance – largely because they don’t need to sacrifice time doing things that are important to them, and most importantly when they want to do them,” said Mosser.

The research revealed a desire to work from home among office-based employees. Three-fifths (81%) of office-based employees said they would take the opportunity to work from home (full time/part time) to care for a family member or friend.

A number of office workers expressed their cynicism about homeworking due to a fear of either distractions or loneliness. However Homeworking 2.0 has been successful in addressing both of these concerns through technology and new ways of collaborative working.

Offering both full-time and part-time home working positions, Sensée gives employees a rewarding career serving customers of the UK’s leading brands. To find out more and apply for one of the positions available, candidates are encouraged to visit: http://www.sensee.co.uk/homeworking/vacancies.html?src=1234

For Sensée press enquiries, please contact:

Joshua Van Raalte or Denis Davies

Brazil

020 7785 7383

joshuavr@agencybrazil.com

denisd@agencybrazil.com

Worried about your pets while at work? You’re not alone.

Sensée survey finds pets could be central to employee happiness.

Sensée, the UK’s leading homeworking outsourcing provider, today reveals that more than two-thirds (67%) of UK workers experience feelings of guilt, followed closely by anxiety and unhappiness when leaving pets at home for long periods of time.

Based on research involving both home-based and office workers, the survey also found that nearly three-quarters (74%) of office workers claim to have considered working from home in order to care for their pets.

Almost half (47%) of homeworkers questioned claim that their pet was an influencing factor when deciding to become a home-based worker.

“The flexibility of home-based working gives employees the opportunity to spend more time caring for members of the family and pets,” explains Steve Mosser, CEO of Sensée. “By enabling employees to work remotely, companies can relieve the anxiety that many workers with pets feel when away from home for long periods of time.”

The survey also found that a third of home-based workers spend more than three hours per day caring for their pets. Unsurprisingly, the most popular pets were found to be dogs, cats and small mammals.

“Working from home has been a life-changing experience,” says Kelly Dring, a Sensée HomeAgent. “When I used to work in an office I would often rush back home at lunch to check on my two dogs. I just didn’t like the idea of them being alone all day. However since becoming a home-based worker, I have so much more flexibility to do the things I want – including spending more time with my pets.”

With both full-time and part-time home working positions available, Sensée offers employees a rewarding career serving customers of the UK’s leading brands. To find out more and apply for one of the positions available, candidates are encouraged to visit: http://www.sensee.co.uk/homeworking/vacancies.html?src=1234

About Sensée

For Sensée press enquiries, please contact:

Joshua Van Raalte or Denis Davies

Brazil

020 7785 7383

joshuavr@agencybrazil.com

denisd@agencybrazil.com

The Island Echo covers SensĂ©e’s recruitment drive

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Sensée announces it will recruit up to 100 people from the Isle of Wight

“The Isle of Wight offers untapped potential for homeworking. It’s one of the most connected areas of the UK – if not Europe – and its highly educated population makes it an attractive destination for homeworking. It also has a great tourism industry that is friendly and welcoming, and these skills can be easily transferred into a customer service environment,” explains Steve Mosser, CEO Find out more

 

Sensée turns to Isle of Wight for homeworking jobs

IoW

PRESS RELEASE

Sensée turns to Isle of Wight for homeworking jobs

UK’s largest employer of homeworkers will hire up to 100 permanent staff on the Island

Sensée, the UK’s leading homeworking outsourcing provider, today announced it has chosen the Isle of Wight for its next recruitment drive.

Offering a highly educated population, and with almost 98[1] per cent of the Island already connected to superfast fibre broadband through networks like BT Openreach and WightFibre, Sensée is looking to recruit up to a hundred permanent homeworkers. As the Isle of Wight also has a high number (16,000) of unpaid carers, Sensée is looking to offer employment to those that would benefit from flexible working to meet family commitments.

“The Isle of Wight offers untapped potential for homeworking,” explains Steve Mosser, CEO of Sensée. “It’s one of the most connected areas of the UK – if not Europe – and its highly educated population makes it an attractive destination for homeworking. It also has a great tourism industry that is friendly and welcoming, and these skills can be easily transferred into a customer service environment.”

Following the Island’s recent Government-led fibre rollout project, 99 per cent fibre broadband coverage is expected over the coming years. This means that anyone with access to broadband at home can take advantage of the opportunity to work from home and enjoy a healthy work/life balance.

“Any investment in the Isle of Wight that supports our community and reduces unemployment is welcomed,” explains Kevin Smith, Chief Executive, Isle of Wight Chamber of Commerce. “It’s an exciting time for the Island, especially now that we’re one of the most connected parts of the country.”

Isle of Wight Councillor Ian Stephens, Executive Member for Regeneration, Economic Sustainability and Development, added “The Island is home to a diverse network of individuals who can offer so much; and homeworking is a very real option for Islanders, especially given that we have high levels of broadband connectivity locally. The rural broadband project led by the council, has been an enabler for those people with skills and expertise, who may be housebound, to acquire flexible employment opportunities, such as this Sensée homeworking initiative.  It has opened up more of the Island to better broadband speeds, making us the ideal location.  It’s a win win for the Island and Sensée.” 

Sensée offers employees a rewarding career serving customers of the UK’s leading brands. To find out more and apply for one of the positions available, candidates are encouraged to visit: http://www.sensee.co.uk/homeworking/vacancies.html?src=1234 

About Sensée

Founded in 2004, Sensée is the leading home working outsourcer, and employs approximately 700 home agents from across the UK to serve a prestigious, international client base that includes Argos, Aviva, Eurostar, PhotoBox, RAC and Rank Interactive.

SensĂ©e’s multi-channel customer management services, delivered by highly skilled home agents, give clients unprecedented agility to respond to rapidly changing market conditions, significant operational cost reductions and exceptionally high levels of customer satisfaction.

For Sensée press enquiries, please contact:

Joshua Van Raalte or Denis Davies

Brazil

020 7785 7383

joshuavr@agencybrazil.com

denisd@agencybrazil.com

[1] Source: https://issuu.com/iwchamber/docs/ib_march_16_web/28

Making the Transition To At-Home Contact Center Agents

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The future of work, it would seem, is virtual. Technology has made it possible for workers to avoid the long commute and work comfortably at home. But transitioning from a delivery center model to an at-home contact center operation is not all smooth sailing.

Steve Mosser, CEO of Sensee, which provides both homeworkers and the technology to enable at-home agents for large consumer facing businesses such as retailers, financial service and other consumer-facing brands, said that the next generation homeworking (Homeworking 2.0) is now being used by some of the largest and most successful businesses. Read more