(CCMA Webinar) Hybrid Working in the Contact Centre 2024

Date: Thu 14 Sep 2023
Time: 12:00 – 13:00
Chair: Leigh Hopwood, CCMA

Hybrid working is now the norm in the contact centre industry. It’s not unusual for an operation to offer frontline colleagues the opportunity to work-from-home for some, if not most of their working time. Is there a genuine best practice approach to hybrid working?

We’ll explore what the fundamentals of hybrid working are, the models that are surfacing as most effective and the challenges and opportunities hybrid working is bringing to the contact centre in 2023 and beyond.

Here’s what the debate will include:

  • Building team morale through engagement
  • Recruitment and retention in a hybrid world
  • Coaching, learning and career development
  • Scheduling and forecasting with flexible working

To help us have an interactive debate that will furnish you with ideas and inspiration, we have brought together some of our industry leaders who have both experience and opinions on this. Join Leigh as she leads the discussion with Paul Whymark, COO, Sensée, and a panel of contact centre leaders.

Register for the event

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