(Contact Centre Webinar) How to successfully retain and recruit in a hybrid world

(Contact Centre Webinar) How to successfully retain and recruit in a hybrid world
Wednesday 26th January 2022, 12:00 – 1.00pm


It’s been an uncertain start to the year for many contact centres as they battle attrition and struggle to attract new candidates.

But where does the solution lie? Is it in delivering flexible contracts that offer employees a better work-life-balance?

As the return to the office falters, job seekers and employees are increasingly demanding not only the ability to work-from-home (WFH) when they choose but also the freedom to work flexible hours.

The carrot of offering WFH without flexible working no longer seems enough – and for centres who operate traditional office-based models, that’s presenting huge challenges.

In this webinar we look at the tools and the strategies that organisations need to deliver WFH with flexible working. From the Recruitment, HR and Operational policies necessary to build and run WFH and hybrid teams, to the technology tools required to give advisors the ability to self-schedule their own work shifts (in and out of the office).

The webinar will feature talks from Sensée Head of Recruitment Ted Wignall, and Learning and Development Champion Sarah Cocks.

Delegates will also have the opportunity to ask and debate their most burning recruitment and attrition issues in an extended open Q&A forum.


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