(Contact Centre Webinar) Six Quick Fixes to Make Your Homeworkers More Productive

Wednesday 16th March 2022, 12:00 – 1.00pm

Chair: Jane Thomas, South West Contact Centre Forum and Call North West

In this webinar, we’ll discuss how to build team spirit and make your homeworkers more productive:

  • What leadership techniques and activities will help glue together homeworking and hybrid communities?
  • What are the different ways a Team Leader can encourage their team to engage socially?
  • How does a Team Leader motivate their team on a day-to-day basis?
  • How can you have a flexible ‘choose your own hours ‘ approach and still meet inbound demand?
  • What communication methods can you use in a virtual workplace (e.g. for process changes, account engagement or general updates) and how do you follow-up to ensure comms have landed?
  • What are your top 3 suggestions to build spirit and create togetherness when people live all across the UK?

Register for the webinar

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