(e-meeting) Creating a positive homeworking team culture

CCNNI

11.30am – 13.00pm
Thursday 22nd October
Chair: Jayne Davies, Chair, CCNNI

At this e-meeting in partnership with the Contact Centre Network Northern Ireland (CCNNI) we will discuss the ‘people’ side of running a busy work-from-home contact centre operation, with particular focus on building and sustaining team culture in a sustainable homeworking operating model.

The e-meeting will cover key aspects of people and team management including:

•  Employee engagement
•  Team culture
•  Recruitment and on-boarding
•  Flexible working and life/work balance
•  Health and wellbeing of remote workers
•  Motivation and reward
•  Performance management and quality
•  Sustaining company ethos and values with homeworking

The virtual meeting will include a presentation, insight and extended discussions with Sensée Customer Experience Officer Rob Smale, Sensée NI Sourcing Manager Annamarie Quinn, and Sensée Team Leader Marie McClenaghan, with opportunities throughout for attendees to ask questions around their contact centre homeworking challenges.

Agenda

11.30 – 11.35: Introduction (Jayne Davies, CCNNI)
11.35 – 11.55: Presentation “Homeworking – the People Challenges” (Sensée)
11.55 – 12.35: Breakout Discussions (around homeworking experiences and challenges)
12.35 – 13.00: Feedback from Breakout sessions and general Q&A

To register your place, please visit the CCNNI Event Registration Page

 

 

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