Covid 19 has changed the contact centre landscapeÂ forever…Â but what will the futureÂ bring?
How will organisations embraceÂ work-from-home (WFH) and hybrid working opportunities? AndÂ how can they deliver enhancedÂ customer experiences (CX) withÂ greaterÂ customer choice andÂ better business efficiency?
In this eBook we explore the role that business/digital transformation strategies andÂ high quality self-serve/AI solutions will play in delivering contact centre change.
- 12 hybrid working challenges/Â 12 Digital Transformation Challenges/Â 12 Customer Self-Service Challenges
- A toolkitÂ forÂ establishing Your WFH and Hybrid Model
- CreatingÂ and implementing a Digital Transformation strategy
- CreatingÂ a multichannel strategy that drives operational efficiency
- PromotingÂ continuous improvement in people and processes.
TheÂ “Business and Digital Transformation in a Hybrid World” eBook is best viewed in 2 page format.