(Free eBook) Hybrid working in the Contact Centre Survey Results

Hybrid working is here to stay!

According to our survey of 102 UK contact centres, two-thirds (66%) believe that 50% or more of their advisers will be working from home (at least part of the time) by the end of 2023.

The ‘How successfully has your contact centre embraced hybrid working?’ market survey is the most comprehensive study of the hybrid working plans of top UK companies conducted post lockdown.

Conducted by Pitch Marketing Surveys and supported by Sensée, the Welsh Contact Centre Forum and SuccessKPI, the survey was conducted in Nov/Dec 2022.

Read the full Survey Results eBook (no need to register).


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