My story: Owen

Where do you live? West Sussex

What’s your background?  I left University in 2017 with a Retail Marketing degree.  After a spell in sales, I joined Sensée in 2018.

Why did you join Sensée? There was lots of pressure in my sales role, lots of commuting and I didn’t feel much job satisfaction.  I wanted more freedom, less formal hours and I was attracted to the Sensée virtual model.

What’s your role at Sensée?  I joined the company as an Agent for a parcel delivery client.  After 9 months I was promoted to Team Leader and, in 2018, moved to a Team Leader position with SSE, managing a team of 14 agents.  I support them in real time within the Sensée LiveDesk environment as well as by one-to-one communications via email and phone.  I also manage IT issues on behalf of the team, conduct weekly and fortnightly performance reviews, hold weekly client meetings, and send out daily stats to agents and other managers.

What do you feel about working for Sensée? I love working with my team, trying to create a great team spirit and sense of community with fun, competitions and camaraderie.  I want my team to enjoy the benefits of homeworking and not miss out because they are not in a physical office. I’m also ambitious and see lots of opportunity to progress within the company.


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