Chair: Sandra Busby, Welsh Contact Centre Forum
Date: Nov 2nd 2022
Time: 10.00 to 11.30am
If you’re looking to optimise customer and employee experiences, then it’s probably time for a rethink: because the business processes, workflows and technology tools used to optimise your Bricks and Mortar (B&M) contact centres may no longer be fit-for-purpose in the hybrid world.
Hybrid working – where some people work-from-home and others from the office – is a very different world of work. And one that often requires a new approach to how you recruit, train, collaborate, communicate, manage, schedule and deliver compliance & security. Even down to how you profile and select ideal team members.
In this online workshop we suggest 6 changes to help optimise the way your business recruits, collaborates and manages its hybrid team members.
Sandra Busby will be joined by experts from home and hybrid workplace specialists Sens̩e РDan Philp, Sens̩e Service Delivery Director and Sarah Benkalai, Sens̩e Team Leader.