The future of work, it would seem, is virtual. Technology has made it possible for workers to avoid the long commute and work comfortably at home. But transitioning from a delivery center model to an at-home contact center operation is not all smooth sailing.
Steve Mosser, CEO of Sensee, which provides both homeworkers and the technology to enable at-home agents for large consumer facing businesses such as retailers, financial service and other consumer-facing brands, said that the next generation homeworking (Homeworking 2.0) is now being used by some of the largest and most successful businesses. Read more
Get work done – virtually.
This article was published in The Times & Raconteur on 4 August 2015
â€śWeâ€™re a virtual outsourcerÂ â€“ we do what a traditional outsourcerÂ would do. In other words, whereas anÂ outsourcer would send someone to aÂ clientâ€™s premises to work in, for example,Â the clientâ€™s IT department, SensĂ©eÂ does the same for call centres withoutÂ moving any bodies around.Â What weâ€™ve had to do is to virtualiseÂ recruitment, training and remote management. The entire employeeÂ life cycle is developed remotely.â€ť
Read the full article:Â The Times 040815
Steve Mosser, CEO of SensĂ©e explains how the barriers to mass homeworking areÂ being knocked down by technology advances that are de-risking HR compliance and processes.
Find out more.
Next generation homeworking is now being used by some of the largest and most successful businesses. And this uptake is being driven by our ability to de-riskÂ homeworking from the typical issues normally associated with homeworking by systemising and virtualising the employee lifecycle. Steve Mosser’s article for HR List explains more.
The general publicâ€™s perception of a homeworker is someone who works from their kitchen table or sofa and sends a few emails in between feeding small children and running domestic chores.
The reality is exactly the opposite: homeworkers are focused professionals who work from a dedicated work space in their homes, making their work highly efficient, effective and accountable to the business. The results and benefits are so formidable, and the homeworking solutions now so advanced, that many of the UKâ€™s biggest brands are entrusting thousands of homeworkers with their brands. Find out more: