We’re delighted to announce that the Sensée Bupa customer service homeworking team was named ‘Outsourced Contact Centre of the Year – Medium’ at the 2023 Northern Contact Centre Awards gala dinner last Friday night.
The Sensée team comprises over 200 home-based advisers who handle health enquiries for Bupa customers. This covers everything from detail changes to conducting assessments of customer conditions against eligibility criteria, and booking treatments. The team also assists with Bupa Mobile App & website queries via webchat, email and phone.
Business partners for 7 years, the Sensée and Bupa relationship is not just longstanding but possibly the most mature outsourcing relationship in the UK work-from-home/hybrid space.
The annual Northern Awards is a celebration of contact centre excellence for businesses operating in the North of England. Other winners at the 2023 Awards were Ageas, BT, EE, Foundever, IAG Loyalty, Motability Operations, NFU Mutual, Proximo Group, RAC Motoring Services, Shared Services Connected Ltd, and Verastar Ltd. The event was organised and operated by the Northern Contact Centre Forum, a networking organisation that supports contact centres right across the North of England.
“We are extremely proud of the hard work and dedication of the Bupa homeworking team and delighted that their achievements have been recognised with this Award” said Paul Whymark, Chief Operating Officer, Sensée.