Tag: contact centre

Sensée in The Telegraph: Do you need an office?

Remote working isn’t just for small companies

At Sensee, a customer service provider, almost all 800 employees work from home. The company provides all the software, but staff must have their own desktop computer, phone, broadband connection and a secluded space to work. “It’s as much for the security of the employee as for the data of the client,” says Steve Mosser, founder and chief executive. “We don’t do things with laptops, as Wi-Fi networks aren’t secure – and we have a health and safety responsibility to the people we employ, which is limited to the vicinity of their work stations.”  Read the article

 

Why homeworkers deliver the best customer service

 

Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.

How can you tell? Steve Mosser explains for Fresh Business Thinking.

 

Breaking down barriers to homeworking

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Over the past five years, the typical corporate barriers to homeworking have been slowly knocked down by new technologies and cultural changes. Adiona magazine interviews Steve Mosser, CEO of SensĂ©e, to find out how…

Six HR data ideas that really deliver

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CIPD investigates how workplace innovators have torn up the rule book and used analytics to generate profound insights. But will their bold ideas make a long-term difference? 

Find out what UK companies are doing and how HRG is benefiting from SensĂ©e’s homeworking services…

Everything you need to know about homeworking 2.0

 

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Is the journey from part-time homeworking for the privileged few to full-time home-based working for everyone finally complete? Steve Mosser, CEO of Sensee tells us why he thinks it is.

Interview of Steve Mosser in the Times & Raconteur, 4 August 2015

Get work done – virtually.

This article was published in The Times & Raconteur on 4 August 2015

“We’re a virtual outsourcer – we do what a traditional outsourcer would do. In other words, whereas an outsourcer would send someone to a client’s premises to work in, for example, the client’s IT department, Sensée does the same for call centres without moving any bodies around. What we’ve had to do is to virtualise recruitment, training and remote management. The entire employee life cycle is developed remotely.”

Read the full article: The Times 040815