Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.
How can you tell? Steve Mosser explains for Fresh Business Thinking.
Steve Mosser, CEO of Sensée, tells Fresh Business Thinking how Homeworking 2.0 has managed to overcome the homeworking “lack of trust†through changes to business culture and help from technology. The result is that many British businesses are now making homeworking a reality for many of their customer services staff…http://www.freshbusinessthinking.com/welcome-to-homeworking-2-0/