homeworking customer service workforce – OUR HOMEWORKING NEWS AND BLOGS

HR News: CEO commentary on Amazon’s homeworking announcement

In response to Amazon’s announcement that the company will hire up to 5,000 home-based customer service agents, CEO of Sensée, Steve Mosser, commented in HR News:

At Sensée, we welcome Amazon’s announcement. Although this is restricted to the US for the time being, the fact that Amazon is not only embracing homeworking but that the positions come with employee benefits, including sick and holiday pay, will hopefully encourage others to build on strong social foundations. This shows both courage and thought leadership, as it addresses the issues the gig-economy has brought into the job market where people are given no option other than to accept false self-employed with no guarantees of work, income and benefits.Read the article

Home workers happier, able to balance responsibilities

New research claims that home-based employees are choosing to work more hours than those who work in traditional offices. According to the study carried out by homeworking agency Sensée, despite opting to work more hours daily, home workers are generally happier because they’re empowered to choose the hours they work so they can still attend to family responsibilities. Three quarters of home workers (77 percent) stated that working from home enables them to achieve more, including caring for family members or friends and exercising more. Time and money saved on commuting – along with more control over their day – were cited among the top three benefits of working from home. Access the findings

Sensée survey finds pets could be central to employee happiness

Sensée, a leading homeworking outsourcing provider, has revealed that more than two-thirds (67%) of UK workers experience feelings of guilt, followed closely by anxiety and unhappiness when leaving pets at home for long periods of time. Based on research involving both home-based and office workers, the survey also found read the full article

Worried about your pets while at work? You’re not alone.

Sensée survey finds pets could be central to employee happiness.

Sensée, the UK’s leading homeworking outsourcing provider, today reveals that more than two-thirds (67%) of UK workers experience feelings of guilt, followed closely by anxiety and unhappiness when leaving pets at home for long periods of time.

Based on research involving both home-based and office workers, the survey also found that nearly three-quarters (74%) of office workers claim to have considered working from home in order to care for their pets.

Almost half (47%) of homeworkers questioned claim that their pet was an influencing factor when deciding to become a home-based worker.

“The flexibility of home-based working gives employees the opportunity to spend more time caring for members of the family and pets,” explains Steve Mosser, CEO of Sensée. “By enabling employees to work remotely, companies can relieve the anxiety that many workers with pets feel when away from home for long periods of time.”

The survey also found that a third of home-based workers spend more than three hours per day caring for their pets. Unsurprisingly, the most popular pets were found to be dogs, cats and small mammals.

“Working from home has been a life-changing experience,” says Kelly Dring, a Sensée HomeAgent. “When I used to work in an office I would often rush back home at lunch to check on my two dogs. I just didn’t like the idea of them being alone all day. However since becoming a home-based worker, I have so much more flexibility to do the things I want – including spending more time with my pets.”

With both full-time and part-time home working positions available, Sensée offers employees a rewarding career serving customers of the UK’s leading brands. To find out more and apply for one of the positions available, candidates are encouraged to visit: http://www.sensee.co.uk/homeworking/vacancies.html?src=1234

About Sensée

For Sensée press enquiries, please contact:

Joshua Van Raalte or Denis Davies

Brazil

020 7785 7383

joshuavr@agencybrazil.com

denisd@agencybrazil.com

Sensée turns to Isle of Wight for homeworking jobs

Sensée, the UK’s leading homeworking outsourcing provider, today announced it has chosen the Isle of Wight for its next recruitment drive. Find out more

Sensée turns to Isle of Wight for homeworking jobs

PRESS RELEASE

Sensée turns to Isle of Wight for homeworking jobs

UK’s largest employer of homeworkers will hire up to 100 permanent staff on the Island

Sensée, the UK’s leading homeworking outsourcing provider, today announced it has chosen the Isle of Wight for its next recruitment drive.

Offering a highly educated population, and with almost 98[1] per cent of the Island already connected to superfast fibre broadband through networks like BT Openreach and WightFibre, Sensée is looking to recruit up to a hundred permanent homeworkers. As the Isle of Wight also has a high number (16,000) of unpaid carers, Sensée is looking to offer employment to those that would benefit from flexible working to meet family commitments.

“The Isle of Wight offers untapped potential for homeworking,” explains Steve Mosser, CEO of Sensée. “It’s one of the most connected areas of the UK – if not Europe – and its highly educated population makes it an attractive destination for homeworking. It also has a great tourism industry that is friendly and welcoming, and these skills can be easily transferred into a customer service environment.”

Following the Island’s recent Government-led fibre rollout project, 99 per cent fibre broadband coverage is expected over the coming years. This means that anyone with access to broadband at home can take advantage of the opportunity to work from home and enjoy a healthy work/life balance.

“Any investment in the Isle of Wight that supports our community and reduces unemployment is welcomed,” explains Kevin Smith, Chief Executive, Isle of Wight Chamber of Commerce. “It’s an exciting time for the Island, especially now that we’re one of the most connected parts of the country.”

Isle of Wight Councillor Ian Stephens, Executive Member for Regeneration, Economic Sustainability and Development, added “The Island is home to a diverse network of individuals who can offer so much; and homeworking is a very real option for Islanders, especially given that we have high levels of broadband connectivity locally. The rural broadband project led by the council, has been an enabler for those people with skills and expertise, who may be housebound, to acquire flexible employment opportunities, such as this Sensée homeworking initiative. It has opened up more of the Island to better broadband speeds, making us the ideal location. It’s a win win for the Island and Sensée.”

Sensée offers employees a rewarding career serving customers of the UK’s leading brands. To find out more and apply for one of the positions available, candidates are encouraged to visit: http://www.sensee.co.uk/homeworking/vacancies.html?src=1234

About Sensée

Founded in 2004, Sensée is the leading home working outsourcer, and employs approximately 700 home agents from across the UK to serve a prestigious, international client base that includes Argos, Aviva, Eurostar, PhotoBox, RAC and Rank Interactive.

Sensée’s multi-channel customer management services, delivered by highly skilled home agents, give clients unprecedented agility to respond to rapidly changing market conditions, significant operational cost reductions and exceptionally high levels of customer satisfaction.

For Sensée press enquiries, please contact:

Joshua Van Raalte or Denis Davies

Brazil

020 7785 7383

joshuavr@agencybrazil.com

denisd@agencybrazil.com

[1] Source: https://issuu.com/iwchamber/docs/ib_march_16_web/28

The advantages of homeworking

Steve Mosser, founder and CEO of Sensée, explains the advantages of deploying home workers for Professional Outsourcing Magazine. These include savings on bricks and mortar but more particularly an uplift of productivity and plummeting carbon footprint. Read more

Why homeworkers deliver the best customer service

Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.

How can you tell? Steve Mosser explains for Fresh Business Thinking.

Making sense of homeworking: the Sensée approach to servicing the UK’s leading brands

Since launching in 2004, Sensée has embraced homeworking on an unprecedented scale for the customer service sector. Find out why the company has Scotland in its sights….