Tag: Virtual contact centres
The advantages of homeworking
Steve Mosser, founder and CEO of Sensée, explains the advantages of deploying home workers for Professional Outsourcing Magazine. These include savings on bricks and mortar but more particularly an uplift of productivity and plummeting carbon footprint. Read more
Why homeworkers deliver the best customer service
Believe it or not, when you ring a customer service number in the UK of a major retailer, financial service company or utility, there is an increasing likelihood that the person on the other end is working from their home.
How can you tell? Steve Mosser explains for Fresh Business Thinking.
Fresh Business Thinking on Homeworking
Steve Mosser, CEO of SensĂ©e, tells Fresh Business Thinking how Homeworking 2.0 has managed to overcome the homeworking “lack of trust” through changes to business culture and help from technology. The result is that many British businesses are now making homeworking a reality for many of their customer services staff…http://www.freshbusinessthinking.com/welcome-to-homeworking-2-0/
Making sense of homeworking: the Sensée approach to servicing the UK’s leading brands
Since launching in 2004, SensĂ©e has embraced homeworking on an unprecedented scale for the customer service sector. Find out why the company has Scotland in its sights….
Everything you need to know about homeworking 2.0
Is the journey from part-time homeworking for the privileged few to full-time home-based working for everyone finally complete? Steve Mosser, CEO of Sensee tells us why he thinks it is.
Welcome to Homeworking 2.0
Steve Mosser, CEO of Sensée explains how the barriers to mass homeworking are being knocked down by technology advances that are de-risking HR compliance and processes.
Next generation homeworking
Next generation homeworking is now being used by some of the largest and most successful businesses. And this uptake is being driven by our ability to de-risk homeworking from the typical issues normally associated with homeworking by systemising and virtualising the employee lifecycle. Steve Mosser’s article for HR List explains more.
Why homeworking is delivering high levels of customer satisfaction
The general public’s perception of a homeworker is someone who works from their kitchen table or sofa and sends a few emails in between feeding small children and running domestic chores.
The reality is exactly the opposite: homeworkers are focused professionals who work from a dedicated work space in their homes, making their work highly efficient, effective and accountable to the business. The results and benefits are so formidable, and the homeworking solutions now so advanced, that many of the UK’s biggest brands are entrusting thousands of homeworkers with their brands. Find out more: