(VIRTUAL EVENT) Contact Centre Leaders Convention – UK

Be inspired!

Join us on March 31st  for the South West Contact Centre Forum and Call North West’s Contact Centre Leaders Convention – free of charge – as our guest.

CCLC is packed full of outstanding speakers who will share their experiences to inspire you and your team…. and the day will conclude with a LIVE! Speakers Q&A session.

Speakers:

  • Contact Centre Game Changers in 2021: Rob Mukherjee, Director of Transformation at EveryCloud UK
  • Understanding the Customer of the Future: Will Carson, Director of Market Engagement at Ascensos
  • People Engagement in a Hybrid Home/Office Workplace: Paul Whymark, Chief Operating Officer at Sensée
  • Proactive Interactions Overtakes Reactive Interactions: Donna Czyzewski, Head of Customer Contact Centres at IAG (International Airlines Group)
  • Positioning the Contact Centre as a Strategic Asset: Ben Lyons, Senior Operations Leader at Coop
  • Predictions for a Post-Pandemic Contact Centre Workforce: Katy Forsyth, Co-Owner and Director at Red Recruitment
  • Workplace of the Future: Richard Beaven, Chief Operating Officer at Brightside Group

This is your opportunity to be part of the Contact Centre Leaders event of the Year.

Wednesday, 31st  March 2021
9:30am – 4:45pm

TO REGISTER YOUR PLACE, PLEASE VISIT https://bit.ly/3sow4zC

You can find further details on the CCLC event at https://cclcuk.com

Leave a Reply

Your e-mail address will not be published. Required fields are marked *