Be inspired!
Join us on March 31st  for the South West Contact Centre Forum and Call North West’s Contact Centre Leaders Convention – free of charge – as our guest.
CCLC is packed full of outstanding speakers who will share their experiences to inspire you and your team…. and the day will conclude with a LIVE! Speakers Q&A session.
Speakers:
- Contact Centre Game Changers in 2021: Rob Mukherjee, Director of Transformation at EveryCloud UK
- Understanding the Customer of the Future: Will Carson, Director of Market Engagement at Ascensos
- People Engagement in a Hybrid Home/Office Workplace: Paul Whymark, Chief Operating Officer at Sensée
- Proactive Interactions Overtakes Reactive Interactions: Donna Czyzewski, Head of Customer Contact Centres at IAG (International Airlines Group)
- Positioning the Contact Centre as a Strategic Asset: Ben Lyons, Senior Operations Leader at Coop
- Predictions for a Post-Pandemic Contact Centre Workforce: Katy Forsyth, Co-Owner and Director at Red Recruitment
- Workplace of the Future: Richard Beaven, Chief Operating Officer at Brightside Group
This is your opportunity to be part of the Contact Centre Leaders event of the Year.
Wednesday, 31st  March 2021
9:30am – 4:45pm
TO REGISTER YOUR PLACE, PLEASE VISITÂ https://bit.ly/3sow4zC
You can find further details on the CCLC event at https://cclcuk.com