(VIRTUAL EVENT) Contact Centre Leaders Convention – UK

Be inspired!

Join us on March 31st¬†¬†for the South West Contact¬†Centre Forum and Call North West’s¬†Contact Centre Leaders Convention¬†– free of charge – as our guest.

CCLC is packed¬†full of outstanding speakers who¬†will share¬†their experiences to inspire you and your team…. and the day will conclude with a¬†LIVE! Speakers Q&A session.


  • Contact Centre Game Changers in 2021:¬†Rob Mukherjee,¬†Director of Transformation at EveryCloud UK
  • Understanding the Customer of the Future:¬†Will Carson,¬†Director of Market Engagement at Ascensos
  • People Engagement in a Hybrid Home/Office Workplace:¬†Paul Whymark,¬†Chief Operating Officer at Sens√©e
  • Proactive Interactions Overtakes Reactive Interactions:¬†Donna Czyzewski,¬†Head of Customer Contact Centres at IAG (International Airlines Group)
  • Positioning the Contact Centre as a Strategic Asset:¬†Ben Lyons,¬†Senior Operations Leader at Coop
  • Predictions for a Post-Pandemic Contact Centre Workforce:¬†Katy Forsyth,¬†Co-Owner and Director at Red Recruitment
  • Workplace of the Future:¬†Richard Beaven,¬†Chief Operating Officer at Brightside Group

This is your opportunity to be part of the Contact Centre Leaders event of the Year.

Wednesday, 31st  March 2021
9:30am – 4:45pm


You can find further details on the CCLC event at https://cclcuk.com

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