TUESDAY JULY 19TH,Â 12 – 1PM (BST)
SensÃ©e’s Simon Hunter will firstly explain the benefits that businesses are enjoying through home and hybrid working – and discuss common remote worker management issues.
SensÃ©e’s Claire Benbow will then highlight recent examples of where home and hybrid working was successfully used to address:
– Weekly and seasonal peak challenges for a major UK high street retailer
– Seasonal demand challenges for a well known online retailer
– Weekly peak challenges for a major global healthcare provider
Finally, during an extended Q&A session, attendees will have the opportunity to discuss their most burning contact centre homeworking issues.