(Webinar) Homeworking, Digital First and Cutting Cost-to-Serve

– Thursday Aug 13th, 12 – 1PM (BST) –

On this webinar, Emotive CX specialist Martin Hill-Wilson will discuss the contact centre industry’s next major challenge – how to deliver CX at much lower cost – as well as the Digital First agenda that a growing number of organisations are adopting.

Sensée homeworking specialist Rob Smale will then ask ‘What contact centre homeworking model is right for your business?’ discussing the pros and cons of a range of options:

  • 100% homeworking Vs hybrid (home/office) working
  • Single flexible shifts Vs split shifts
  • Bring Your Own Device (BYOD)/Bring Your Own Broadband (BYOB) Vs company-provided equipment
  • Company-supplied desks and furniture Vs homeworker-supplied

If work-from-home is not your area of expertise, Rob will also discuss what help is at hand to help you through the initial stages of your homeworking journey.

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