(Webinar) How successfully have UK contact centres adapted to Hybrid Working?

Hear from our expert panel…. and pose your own hybrid working questions

Webinar: 18 April 2023, 11.00 – 12.00 (BST)


The Panel:

  • Jane Thomas, Chair, South West Contact Centre Forum and Call North West
  • Andrew Edwards, Head of Operations, Ageas
  • Paul Whymark, Chief Operating Officer, Sensée
  • Lisa Hewlett, Claims Manager, NFU Mutual

There’s a huge number of people, process and technology problems emerging in the new world of hybrid work. And no-one has all the answers right now.

However everyone can learn a huge amount from the experiences of our industry peers – especially those with years of knowledge from managing large scale home and hybrid work operations.

On this webinar, our panel experts will give insights into how they’ve tackled common hybrid working challenges, including:

  • Unifying home, hybrid and office-based teams
  • Managing home and hybrid teams effectively
  • Delivering consistency in quality, performance and career prospects
  • Scheduling work shifts for both operational efficiency and flexibility
  • Communicating so that messages land in a timely and effective manner
  • Safeguarding customer data and meeting compliance requirements

Learn from our panelists and bring your own questions.

Click here to register for the webinar.

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