(WEBINAR) HYBRID AND HOME WORKING – A PRACTICAL GUIDE FOR TEAM LEADERS
THURSDAY MAR 2ND, 12 – 1PM
Chair: Jane Thomas, South West Contact Centre Forum and Call North West
Think you understand what it takes to be a great Team Leader (TL)? Well think again… because the switch to home & hybrid working is starting to bring about major changes in the way organisations view the role.
- In an office setting, TLs must be managers, supervisors, motivators and enforcers (!) – as well as providers of practical support (especially when it comes to problem solving, knowledge and delivering emotional support)
- In a work-from-home setting, all those qualities still apply. But, in addition, TLs have an even more important role to play in employee engagement, communication, health and well-being support, and building team culture (WHEREVER people work
Join our webinar, speak to experts, and share your experiences of what it takes to be a great WFH and hybrid working Team Leader. Jane Thomas will be joined by specialists from Sensée.