(Webinar) Results from the Hybrid Working in the Contact Centre market survey

Tues 24th January (12-1pm BST)
Chair: Sandra Busby, Welsh Contact Centre Forum

Sens̩e, SuccessKPI and Pitch Marketing Рin partnership with The Welsh Contact Centre Forum Рare delighted to announce the results of a major market survey into Hybrid Working in the UK contact centre industry.

At this webinar, participants will discover:

  • Where organisations are on their hybrid working journeys
  • What hybrid models they are using
  • What their future WFH plans are
  • What WFH/hybrid issues they are experiencing
  • What WFH/hybrid benefits they are realising
  • What WFH/hybrid technologies businesses are investing in

102 Contact Centre Directors/Managers and Agents/Advisers completed our comprehensive survey questionnaire (comprising 20 questions) in Nov and Dec 2022.


Leave a Reply

Your e-mail address will not be published. Required fields are marked *