Tues 24th January (12-1pm BST)
Chair: Sandra Busby, Welsh Contact Centre Forum
SensÃ©e, SuccessKPI and Pitch Marketing – in partnership with The Welsh Contact Centre Forum – are delighted to announce the results of a major market survey into Hybrid Working in the UK contact centre industry.
At this webinar, participants will discover:
- Where organisations are on their hybrid working journeys
- What hybrid models they are using
- What their future WFH plans are
- What WFH/hybrid issues they are experiencing
- What WFH/hybrid benefits they are realising
- What WFH/hybrid technologies businesses are investing in
102 Contact Centre Directors/Managers and Agents/Advisers completed our comprehensive survey questionnaire (comprising 20 questions) in Nov and Dec 2022.